Areas of Technical Service

 

Server Installation and Support

We can provide you wilth a free quote to replace your existing office server or add a new server. Our decades of experience enables us to provide quotes that will meet or beat the competition, every time. Dell PowerEdge Servers are the most common platform that we support though we also work with servers from IBM, HP and others on a regular basis. In addition to the hardware usually associated with a server, there is also the operating system and application software which complete the server configuration. Our experience with all Microsoft Server operating systems and all versions of Microsoft Exchange including the newest Exchange 2007 provides us with a proven track record to implement server projects quickly, efficently and at a reduced cost to you, the business owner. Our large customer base provides that we have the experience in all of the server software that you use or will use in your business operations.

Workstation and Laptop Installation and Support

When it is time to add or replace your workstations or laptops we can assist in installing or transferring applications, data and settings to the new workstation, quickly and precisely so that the useful attributes that you liked about your last computer are carried over to your new computer and the things you didnt like are left behind. We support thousands of desktop computers so we know what must be done in order to make a workstation replacement a seamless process. We support all Microsoft Windows and all Apple Macintosh, Unix, Novell and many other platforms.

Network Installation and Support

We provide complete networking services including premise wiring for new and existing buildings, networking switches, network design and complete implementation services.

Internet Connections

We can assist you in determining what type of Interent connection suits your business. There are many to choose from including DSL, ADSL, T1, Fractional T1, Cable and others. The choice your make when ordering can affect not only the speed of your connection but potentially could hamper your ability to install mail servers, create a virtual private network and more, We can help you in selecting a connection that will work now and in the future as your business needs change.

Virtual Private Networks

A Virtual Private Network (VPN) utilizes encrypted communications over the Internet to create a low cost and very viable network solution for businesses that have multiple locations or for workers who need access to the office network while out of town.  A VPN essentially creates a Wide Area Network (WAN) by leveraging the use of the Internet.  This has become commonplace today replacing many WAN's initially created using leased dedicated telephone lines.

Firewalls

In todays environment a firewall is an essential component in any IT network.  Risk to your business is much greater than ever.  Most IT professionals surveyed in 2002 believe that a major attack on the nations infrastructure will eventually happen.  A firewall is your first line of defense and is designed to keep intruders out of your network.  It is however, one part of a complete solution.  Other parts of a complete solution include securing all possible entry points within the network infrastructure, good security policy within the network itself, complete virus protection, applying security updates for operating systems and application software which come out on a regular basis, and for some businesses an Intrusion Detection System.

RSA Security Specialists

Some businesses require an extra level of security and our experience implementing RSA products for financial organizations can provide you with that hightened security.

Spam Prevention Systems

SPAM has been increasing since the late 1990's, when people started using email in large numbers. Now it comprises most (up to 95%) of what email servers process! Fortunately there are a variety of solutions from the free Intelligent Message Filter included with Microsofts Exchange server to more advanced products like Barracuda hardware based filters and Mail Marshal software based filters and many others.

Intrusion Detection Systems

A few businesses (less than 1%) have a need for an Intrusion Detection System (IDS), A firewall can provide a great deal of protection but any business that is connected to the Internet can be hacked into if someone is determined to do so. An IDS can provide notification of unusual network activity and notify key personel as well as a record of activity and trigger processes to lock down portions of the computing infrastucture until key personel can investigate the alarm,

Network Security Assesment

We can provide a fair and independent assessment of your network and computer security configuration and practices relative to the business you conduct.

Office Automation

Installing computers and software can only get you so far. You need to automate your workflow processes to streamline your operations and make you competitive. We have the experience automating the workflow process of many environments including surveying, engineering, architectual, medical, financial and many more.

Technology Moves

Seems like all the businesses in town have been moving lately and we have processes in place to move your technology infrastructure across the street or around the world and connect it together again on schedule and without problem.

Tele-Commuting

Working from home is the reality for most businesses today. If you are interested in providing this ability to your workforce we have over a decade of experience in providing tele-commuting technologies. Utilizing the latest technologies, we can provide secure Tele-Commuting solutions to fit every budget.

Backup System and Disaster Planning

A well planned backup system can protect your business against potential loss of your data.  Many recent surveys suggest that a large amount of businesses are not adequately protected against data loss. Many businesses that do have backup systems in place are unaware that these systems are not working because no one has every tested the restoration of any of the backed up files. The backup of your data may even be required by law if you are in certain businesses such as the medical, financial and public corporations.  Today, to the extent that we rely on our computers, this could have a devastating impact on many businesses.  Recent advancements in software technologies have rendered our computers susceptible more than ever to viruses intended to destroy some or all of our data leaving us with only our backups as a means of restoring the system. The insurance may cover it, but will you have any clients left after you spend months reconstructing their projects?  We can assist you in planning and implementing a Backup System and Disaster Recovery Plan that protects your data from fire, theft, viruses, malicious acts, or other disasters.

Disaster Recovery

We provide disaster recovery services including, recovering information from failed hard disks, recovering email from email databases and backups, server crashes and more. Please call us and we can advise you on what it would take to recover from your particular situation. For potential new customers requiring emergency service after regular business hours please use the contact form and a Systems Engineer will contact you immediately.

Technology Planning

We provide assistance with the proper specifications for acquisition of new computers, printers, network and other technology equipment. We assist you in getting enough of what you will need and also ensuring you don't get something you do not need.

Computer Repairs and Upgrades

We offer computer repair and upgrades.  This can be done at your site or if it is more convenient, we offer free pick up and delivery.  Upgrade and repair work can be scheduled over the weekend minimizing impact on your business operations throughout the week.

Programming

Programming services are available for Microsoft Visual Basic, Microsoft Access, C++, VB Script, JavaScript, CGI, ASP, .NET and other languages.

Software Installation and Configuration

Installation and configuration of application software.

Systems Integration

This includes cross platform connectivity of Microsoft, Novell, Unix, and Apple Macintosh as well as the integration of data originating from different sources into a cohesive computing infrastructure allowing you to work more efficiently.

Troubleshooting Software and Hardware Problems

Sometimes, it is simply better to have a professional address recurring or time consuming, difficult IT problems.  Our experience with Hardware, Networks, Operating Systems, and Software Applications can get your problem solved quickly.  Our in house technical databases and Internet based technical network supplements the years of Engineering staff experience.

Remote Monitoring and Proactive Support

We provide basic remote monitoring of servers for machine uptime and critical service uptime free as a value added service to our regular customers. This provides you with the security that your network and critical systems are constantly being monitored and proactive action can be taken if a problem should occur.